Customer Service Representative
HMD Trucking
Customer Service Representative
With over two decades of industry experience, HMD Trucking Inc has grown into one of the fastest growing transportation companies in the Chicagoland area. Operating a modern fleet of over 600 power units and 1,200 trailers, we are recognized for our strategic growth, commitment to excellence, and dedication to delivering reliable, high quality service. Our reputation as a trusted leader in the logistics sector is built on long-standing customer relationships and consistent operational performance.
We are seeking a highly motivated and detail-oriented individual to join our team in a Customer Service Representative role. This position is responsible for ensuring timely and accurate entry of load orders into our system, supporting dispatch operations, and delivering a high standard customer service to our customers.
Duties and responsibilities:
- Accurately entering load information into the Transportation Management System (TMS)
- Providing timely and effective support to the Operations team to ensure smooth workflow
- Serving as a key point of contact for clients and customers, maintaining clear and professional communication
- Responding promptly to customer inquiries with accurate and relevant information
- Communicating important updates such as appointment changes, cancellations, and delays to all relevant parties
Knowledge and skills required:
- Proficient in English (verbal and written).
- Strong multitasking and time management skills.
- Excellent communication and interpersonal abilities.
- Attention to details.
- Intermediate proficiency in Microsoft Excel.
- Solid data entry skills with an emphasis on accuracy and speed.
- Educational background in Engineering, Administration, or Finance is a plus.
- Proactive and adaptable in a fast-paced office environment
What we offer:
- Paid Time Off (PTO)
- Full Private Health Insurance
- Fun and energetic work environment
- US Based Company
- Comfortable office in Telsiai
Working Hours: Monday to Friday 7:00am – 4:00 pm CST (1 working Saturday every 2 months)