Japanese IT Service Desk

Japanese IT Service Desk

The Japanese IT Service Desk will provide business operation support service to Japanese clients. The position involves daily communication with Japanese client to handle various kinds of service requests such as: Call center service (Query handling), Operation service (data registration/system integration), troubleshooting (data investigation, error handling), etc.

In addition, this role involves handling service requests of the assigned service following the agreed SLA (Service Level Agreement) and being responsible for translation all kinds of work-related IT or non-IT documents from English to Japanese and vice versa.

What You’ll Bring

• Bachelor's degree or equivalent diploma.
• Japanese level: N1/N2 or equivalent (especially speaking and writing skills).
• English level: TOEIC 600+
• Experience working with Japanese clients and systems.
• Familiarity with Japanese work culture and business manners.
• Strong analytical and problem-solving skills.
• Ability to work in a multinational, cross-functional team environment.
• Self-motivated and eager to learn (in business domain, software engineering, language).
• High sense of responsibility and teamwork.

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Championing diversity, equity, and inclusion DEI are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.