IT Service Manager

IT Service Manager

We are seeking a highly experienced and skilled IT Service Manager to join our team. As the IT Service Manager, you will oversee and manage our organization's operations for various IT services (platforms and applications) and ensure the delivery of high-quality IT services to our internal stakeholders. You will lead a team of IT professionals and collaborate with cross-functional teams to implement best practices and ensure the effective functioning of our IT services.

Type of work - hybrid

How You Will Make An Impact

• Service management: Develop and implement IT service management strategies, policies, and procedures. Establish and monitor service level agreements (SLAs) and performance metrics. Provide leadership during critical incidents and problem resolution.

• Stakeholders management: Manage a team of internal and external IT professionals, ensuring performance and growth. Manage relationships with vendors and external service providers.

• Solution management: Collaborate with stakeholders to align IT service requirements with business goals. Plan, deploy, and support IT systems, infrastructure, and applications.

• Continuous improvement: Drive continuous improvement initiatives for optimized IT service delivery. Stay updated with industry trends and recommend innovative solutions.

Your Background

• Bachelor's degree in IT, Computer Science, or related field (Master's preferred).

• Proven experience as an IT Service Manager in a large organization.

• Strong knowledge of IT service management frameworks (e.g., ITIL, DevOps).

• Excellent leadership, problem-solving, and decision-making skills.

• Proficiency in project management methodologies and tools (Agile, Waterfall).

• Exceptional communication and interpersonal abilities.

• Customer service approach and able to communicate with others in a constructive manner.

More about us: Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

We offer:

• Stable employment: Contract of employment

• Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.

• Growth possibility: Training budget & training platform, changing role within organization

• Possibility to gain experience in international environment

• Possibility to work for industry leader in green energy solution

Recruitment process:

• CV review - please apply in English

• Screening with recruiter

• Meeting with manager max. 2

• Offer

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