Global Technical Specialist

Technical Support Specialist

We are seeking a highly motivated Technical Support Specialist with experience in SCADA/EMS/GMS/DMS/OMS Solutions including analytics and IT/OT integration. The right candidate will be responsible for strategy and design of the technical solutions in the sales opportunities.

How you'll make an impact:

• Responsible for qualifying new opportunities by using analytic and diagnostic skills to match user requirements to Hitachi Energy Network Control Solutions
• Perform presentations and demonstrations of the solutions
• Responsible for the design of the technical solution offered to the customer
• Participate in bid preparations
• Take ownership for the development of demo scenarios for customer demos, workshops and proof of concepts
• Develop a deep understanding of customer challenges and needs through customer visits and meetings with a diverse range of existing and potential customers.
• Being a professional and self-motivated driver to understand the client's business needs, and do the mapping of their requirements with our solution portfolio in a competitive market environment
• Work with virtual teams in multi-cultural environments
• Ability to make the complex simple and show creativity in your approach to problem solving
• Being an analytic team player with the ability to lead and follow as need requires.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's or master's degree in computer science or software engineering
• At least 5 years of experience with an electric utility working with IT/OT integration and/or with a system integrator working with integration and analytics in the utility domain.
• In-depth understanding of the use of advanced applications within the electric utilities
• Broad IT/OT knowledge with experience in 3rd party system integration and IT security
• Excellent writing and presentation skills