Account Manager

Account Manager

Hitachi Energy in Rotterdam is seeking an experienced Account Manager to grow and diversify relationships with a defined portfolio of customers. You will own the account strategy, drive profitable growth, and ensure an exceptional customer experience, with a focus on industrial clients in the electrical equipment, protection and control systems, and software domains.

Key responsibilities:

• Own and execute medium- to long-range account plans to expand share of wallet, profitability, and customer satisfaction.
• Develop client retention and growth strategies for a defined group of existing accounts; identify and convert repeat-sales opportunities.
• Build strategic, trust-based partnerships with decision makers and influencers; map and expand relationships across customer organizations.
• Coordinate sales activities end-to-end (demand creation, opportunity shaping, proposals, negotiation, closure) in alignment with business goals.
• Manage the resolution of customer issues, ensuring timely, high-quality service and a superior customer experience.
• Forecast, track, and report pipeline, revenue, margin, and account health; use insights to adjust plans and prioritize actions.
• Lead or coordinate cross-functional teams (technical, service, operations, finance, legal) to deliver winning solutions.
• Manage projects or processes with limited oversight; coach, review, and delegate work to colleagues as needed.
• Maintain strong market awareness—competitors, pricing, and trends in the energy and industrial segments—and feed insights back to the business.
• Uphold compliance with Hitachi Energy policies, including HSE, quality, integrity, and data privacy.

Your background:

• Bachelor's degree minimum, preferably in Electrical, Electromechanical, or Electronic Engineering.
• 5+ years of account management, key account, or solution sales experience; energy/power, grid automation, or industrial electrification sector experience strongly preferred.
• Proven track record of delivering growth with complex, multi-stakeholder customers and solution/value-based selling.
• Interest and familiarity with sales to industrial customers of electrical equipment, protection and control systems, and related software.
• Strong commercial acumen: pipeline management, forecasting, pricing, and contract negotiation.
• Excellent stakeholder management and problem-solving skills; comfortable with difficult, often complex challenges.
• Languages: Fluent Dutch and intermediate-to-fluent English required.
• Proactive, curious, and eager to learn; self-driven with strong ownership and teamwork mindset.
• Willingness to travel to customer sites across the Netherlands and occasionally within the Benelux region.

What we offer:

• Impactful work accelerating a sustainable energy future.
• Competitive compensation with performance-based incentives.
• Learning and development opportunities, including technical and commercial training.
• Inclusive, flexible, and safety-first work environment.
• Collaboration with expert colleagues across Hitachi Energy's global network.