Senior Customer Success & Operations Manager (pengurus Kanan, Kejayaan Pelangganan & Operasi)

Senior Manager, Customer Success & Operations

Our client delivers AI-powered financial workflow automation to large enterprises, processing millions in bills while ensuring 99.9% accuracy and significant cost savings. Their platform integrates with enterprise systems and banking partners.

The company now seeks to hire a mature and experienced individual as Senior Manager, Customer Success & Operations.

Responsibilities

• Customer Success Strategy: Design and implement customer onboarding and success programs
• Client Relationship Management: Serve as senior escalation point for enterprise clients
• Operational Excellence: Ensure 99.9% system reliability and customer satisfaction
• Process Optimization: Streamline customer support and technical implementation processes
• Team Development: Mentor junior team members and establish best practices
• Cross-Functional Coordination: Work with technical teams on customer requirements
• Performance Metrics: Establish and monitor KPIs for customer success and retention

Requirements

• Experience: 10+ years in customer success, operations, or account management
• Industry Background: Financial services, enterprise software, or fintech preferred
• Technical Understanding: Comfortable with APIs, integrations, and financial systems
• Leadership Skills: Experience building and managing customer success teams
• Problem-Solving: Strong analytical skills and process improvement expertise
• Communication: Excellent stakeholder management across technical and business teams
• Mentorship: Enjoys developing junior talent and sharing knowledge

Benefits

• Part-Time Excellence: 2-3 days per week with focused, high-impact activities
• Competitive Compensation: Pro-rated salary competitive
• Professional Development: Work with cutting-edge AI and fintech technology
• Industry Impact: Help establish new standards in AI-powered financial operations
• Knowledge Sharing: Transfer expertise to the next generation of professionals
• Work-Life Balance: Perfect for semi-retired professionals seeking meaningful engagement