Account Manager

Account Manager

Help tradies grow their businesses and make home improvement effortless for everyone! As an Account Manager, you'll support our tradie customers to get the most from the Builderscrack platform, providing personalized service, helping them connect with more clients, and ensuring they succeed with our digital tools.

You know you are successful when you are retaining and upgrading a high volume of customers, meeting and exceeding targets and KPIs, and you're able to use your knowledge of the Builderscrack product to leverage higher sales conversion rates and revenue.

How you will add value:

• Meet and exceed daily, weekly and monthly KPIs and sales targets
• Make a high volume of outbound and inbound calls (typically 60–80 per day)
• Manage a portfolio of trade accounts, e.g growing, nurturing and retaining customers
• Conduct renewal calls and win back past customers
• Help tradies get the most from their Builderscrack profile and subscription
• Explain the benefits and ROI of our platform with confidence
• Handle objections, close sales and ascend customers to higher-value plans
• Maintain accurate product knowledge and CRM records

About you:

• Proven experience in a phone-based role with high call volumes
• Strong background in sales, account management or customer success
• Demonstrated ability to meet and exceed KPIs and targets
• Motivated, organized and eager to help customers succeed

Take a look inside our home:

• Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
• Strengths-based organization with in-house coaching to help you leverage what makes you special
• Brand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubs
• Social connection focus: regular social events and gatherings
• Be part of and connect with hipages Group, an Australian Great Place to Work certified company

Sounds like home? Don't miss out, Apply Now!

We prioritize diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!