Builder Account Manager CSR

Customer Service Account Manager

Hillman Flooring & Design has been providing professional, high-quality design, remodeling, and installation services to the greater Atlanta area since 1990. We're a family-owned company and have the second generation moving forward with the same passion that has been the cornerstone of Hillman since the beginning. We are a small company focused on big results!

We are looking for a high-energy, team player to join our team as a Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA.

Key responsibilities:

• Initial contact for builders and field managers with questions.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Processing new construction takeoffs using RFMS Measure estimating software.
• Developing preliminary quotes for upcoming jobs using RFMS.
• Assisting with new construction design appointments when needed.
• Create new construction work orders for upcoming builder jobs and custom homes using PowerPoint and Adobe.
• Assisting field managers with scheduling needed punch work.
• Assisting with the management of new construction accounts.

Desired skills and experience:

• Proven customer support experience or experience as a service representative
• Strong phone contact handling skills and active listening
• Experience with RFMS, Adobe, PowerPoint, and RFMS Measuer is a plus!
• Ability to communicate with customers in a professional setting and provide knowledge about products and/or installation methods to ensure customers understand HFD processes and procedures.
• Customer orientation and ability to adapt/respond to different types of individuals.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

What we offer:

• On the job training and shadowing
• Full-Time Salary plus Commission
• Competitive benefits package
• Paid Holidays
• PTO (Vacation/Sick Days)
• A family-owned, friendly work environment