Customer Service Specialist

Job Title

Essential/Key Functions:

• Answer phone and email requests, work with customer to verify all needed information to prepare correct parts quotes and orders
• Locate parts in our systems and provide ship dates
• Process orders and follow up with customers on the status and ship dates
• Provide customers with accurate, actionable information either via telephone or email
• Communicate with our internal Product & Solution Support teams as well as Inside Sales to determine customer needs and escalate issues when they arise
• Tailor sales approaches to customers using results of business analytics including customer purchase patterns, machine ownership, key customer business needs
• Respond swiftly and courteously to customer complaints or inquiries
• Capture customer information, including addresses and phone numbers, contact name, equipment serial numbers for future follow-up
• Build rapport with customers through friendly, engaging communication
• Partner with Sales, Service, Technical support and all Aftermarket teams to assure we provide the best customer service experience
• Ability to work within Excel, Outlook and other internal systems to complete tasks
• Ability to work in a fast-paced environment

Minimum (Required) Qualifications:

• Bachelor's degree or a combination of education and applicable experience required
• Must be able to read/write English and Spanish
• 10%-20% Travel
• 2+ years' inside sales experience
• Excellent verbal communication skills and telephone manner
• Familiarity with Windows operating systems

Who We Are:

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ("MRO") supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@milacron.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.