Customer Service Assistant

Customer Service Assistant

Bakon designs innovative machines and equipment for the bakery and food industry, emphasizing quality, efficiency, and sustainability. Our company supplies these machines and production lines worldwide. For our site in Goes, Netherlands, we are searching for a:

Customer Service Administrative Assistant

We are seeking a dedicated and organized Customer Service Administrative Assistant to join our local team. You will provide administrative and operational support to the Service Department. This includes preparing quotations and order confirmations, coordinating service visits, handling customer inquiries, processing invoices, and ensuring the accurate and timely completion of service- and sales-related administrative tasks.

Key Responsibilities:

Service Coordination:

• Plan and organize service and maintenance visits for technicians. Monitor and approve service engineers' working hours, holidays, and absences in IQ and Numbers. Prepare all necessary documentation and job orders in the internal system (IQ).
• Validate and process invoices from external companies related to service jobs. Create customer invoices following technician visits, ensuring all administrative steps are completed.
• Check machine status remotely and assist customers with basic troubleshooting.

Order & Quotation Management:

• Receive and process customer orders; enter and maintain accurate data in the system. Prepare and issue quotations, order confirmations, and invoices.
• Create and manage shipping and export documentation. Coordinate transport arrangements with selected carriers within existing agreements.

Customer Support:

• Respond to customer inquiries via phone and email in a professional, solution-oriented manner. Provide information on prices, product availability, and delivery times in coordination with the Planning and Purchasing teams.
• Maintain positive relationships with international customers, dealers, and agents.

Profile:

• MBO-level education in Administration, Business Support, or a related field, or equivalent professional experience.
• Proven experience in a customer-focused administrative role, such as sales assistant, customer service assistant, or similar.
• Some technical experience is appreciated. At minimum, a curiosity and interest in machinery or industrial equipment are required.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with field service management software (e.g., IQ) is a plus.
• Fluent in Dutch; good command of English is required; German is an asset.
• Ability to manage stress and peak workloads
• Very flexible, team oriented, reliable,
• Independent and self-motivated

Join our dynamic team, where collaboration and teamwork are at the heart of everything we do. We look forward to welcoming motivated individuals who thrive in a collaborative environment, are committed to serving our clients, and are eager to contribute to our continued success.

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".