Commercial Lines Account Manager

Commercial Lines Account Manager

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Insurance Account Manager for our Lafayette, LA office.

The Commercial Lines Account Manager provides prompt, accurate and courteous service to our clients, producers, and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts.

Essential tasks:

• Collectively or independently plans, designs and implements appropriate insurance programs for clients that coincide with agency guidelines.
• Maintains knowledge of new developments or changes with various carriers and new Federal/State laws that may affect how our clients conduct business; consults, informs and educates clients about coverage, exclusions and exposures: documents electronic filing accordingly
• Provides technical support to Producers (coverage-wise, with proposal, suspense items, etc.) to help clients and reach agency's business goals
• Investigates, initiates and prepares necessary proposals and applications, submits or presents to appropriate insureds and carriers, obtains clients' signatures on all applications, follows up to ensure timely responses, all in conjunction with Producer
• Prepares summaries of insurance schedules and proposals for account review
• Remarkets, contacts clients and follows up in conjunction with producers, renews policies by agency standards
• Consults, informs and educates audit procedures to clients.
• Set priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Represents the agency in conjunction with producers in handling complaints, arbitrating disputes, or resolving grievances; facilitates a productive and amicable working relationship between clients and producers; develops and maintains a positive relationship and rapport with each insurance carrier to satisfy our clients' needs and facilitate the processing of business.
• Seeks referrals from client base and follows through to get new accounts
• Provides mentoring and guidance to Customer Service Representatives.

Location: Metairie, Covington, or LaPlace, LA - in office role

Experience and Education: 5 (+) years of previous experience in commercial insurance required

Licensing and Credentials: Active General Lines or Property & Casualty License required

Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Perks & Benefits: Generous employee benefits package which includes a robust wellness program. Employee Ownership Opportunities. Career progression opportunity - the potential for growth within the company

Physical Requirements: Ability to lift 25 pounds. Repeated use of sight to read documents and computer screens. Repeated use of hearing and speech to communicate on telephone and in person. Repetitive hand movements, such as keyboarding, writing, 10-key. Walking, bending, sitting, reaching and stretching in all directions

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.