Commercial Insurance Client Service Manager

Commercial Insurance Client Service Manager

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Insurance Client Service Manager for our Lafayette, LA office.

Client Service Managers at this location are responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include:

• Processes and invoices policies
• Assists clients with making coverage changes and completes all service requests efficiently
• Maintains detailed customer records in the management system (Epic)
• Answers or refers insured's questions and concerns regarding policies

Core competencies:

• Leadership
• Ability to analyze and solve problems
• Attention to detail
• Communication skills
• Timely task completion
• Team collaboration
• Client focus
• Dependability
• Creative thinking
• Organizational skills
• Adaptability

Location:

• Employee can base out of our Metairie, Covington, or LaPlace, LA office.

Experience:

• 1-2 years of Commercial Insurance experience is preferred

Licensing and credentials:

• Active General Lines or Property & Casualty License required (company will help candidate obtain licensure if needed)

Systems:

• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Physical requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Perks & benefits:

• Generous employee benefits package which includes a robust wellness program
• Employee Ownership Opportunities
• Career progression opportunity – the potential for growth within the company

Notice to recruiters and staffing agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.