Collections Representative - Customer Service

Collections Representative - Customer Service

Hibu is looking for someone who will be responsible for direct telephone contact and follow-up collection efforts on delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.

The regular work shift is 10-6:30 ET. Looking for customer service and dialer experience.

Primary Responsibilities:

• Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
• Responsible for a collection assignment consisting of customers with a past due balance.
• Responsible for inputting professional comments in company database
• Responsible for speaking with customers, via a dialer, in both incoming and outgoing situations
• Establish mutually acceptable plan for payments to be made within a specific time frame, when necessary.
• Develop and maintains a working relationship with the Sales Organization as well as other internal departments.
• Provides monthly comments to management.
• Responsible for making collection calls, sending collection emails, contacting Sales, and updating daily assignment spreadsheet in Excel
• Handles billing questions including but not limited to; processing credit card payments, analyze account payment history, and account maintenance/cleanups.
• Responsible for assisting Customer Service with the negotiation of claim situations that involve collection activity.
• Effectively communicates with management team to resolve customer concerns quickly
• Responsible for reviewing and replying to incoming department emails in a professional manner using proper grammar

Secondary Responsibilities:

• Communication with internal departments, such as Billing, Customer Service, Product Support, Retention, Sales.
• Miscellaneous duties as requested.

Education and Experience

Preferred:

• Four Year College Degree in Related Field

Education and Experience

Required:

• High School Degree or Equivalent
• 1-2 Years of Job Related Experience
• MS Word, Excel, Outlook
• Prior Customer Service (Phone) and Call Center Experience
• Math Skills
• Keen Attention to Detail
• Professional Written and Verbal Communication