Zerto Technical Support L2

Zerto Technical Support L2

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What You'll Do:

• You'll be responsible for resolving complex technical issues. You'll do advanced troubleshooting of technical issues through remote sessions on customers' sites, research, log analysis, and issue reproduction. You will be creating knowledge base articles, both for the internal Zerto audience and external to our customers.
• You will work closely with our customers on a daily basis. You will be part of the EMEA Zerto support team that provides the highest level of support in the EMEA region.

What's In It For You?

You will be part of a team that is critical to the success of Zerto, as it is the core collaboration point between support engineers, development, product, sales, and our customers. You will constantly learn new stuff and will be exposed to new technology/platforms and such as Azure/AWS/Google Cloud/Kubernetes and more!

What You Need To Bring:

• You have a minimum of 2-4 years of experience in Enterprise/Datacenter software solutions support
• Knowledge of TCP/IP, DNS, and other networking concepts.
• Customer-focused and team-oriented.
• Must have a passion for troubleshooting client problems and satisfying customer needs
• Must be self-motivated, with a sense of urgency and efficiency, and a strong work ethic.
• Excellent interpersonal skills
• Excellent spoken and written English

Bonus If You Have The Following:

• Experience with the VMware vSphere family
• Experience in the MS Hyper-V product/solution
• Experience in AWS virtualization
• In Computer Science, Electrical Engineering, Math, or equivalent work experience
• VCP certification
• Cloud Computing experience
• Computer Science degree
• Linux or UNIX familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems
• Understanding of storage subsystems.

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

What We Can Offer You:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.