Delivery Support Analyst – Back Office

Delivery Support Analyst – Back Office

Develops, implements and utilizes processes and tools to enable the sales lifecycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

How You’ll Make Your Mark:

• Assists with designing and implementing portions of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
• Responsible for generating manual invoices and making contract changes after recognition (such as correcting start dates and general information)
• Implements specified changes to processes and tools to improve performance and efficiency
• Develops understanding of internal and external relationships with stakeholders for process and tool expectations and needs

About You:

• Bachelor’s in Business Management or equivalent
• Typically 0-2 years experience
• Experience or understanding of data collection and analysis tools and software packages.
• Experience in customer service, credit, banks, assistant, etc.
• Good analytical, statistics and problem solving skills.
• Basic understanding of business and sales operations processes and practices
• Good written and verbal communication skills
• Mastery in English and local language.

What We Can Offer You:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.