Customer Success Methodology Project Manager

Customer Success Methodology Project Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking an innovative and results-oriented Customer Success (CS) Methodology Project Manager to develop, deploy and drive continuous evolution of customer success practices across diverse business segments. This role is responsible for architecting and standardizing methodologies aligned to the CS strategy, enabling data-driven customer engagement, and driving transformational change that enhances customer value realization and retention.

You will serve as a key enabler of workforce transformation, aligning CS practices with business goals through standardized processes, automation, and actionable insights. Your leadership will empower teams to proactively manage customer relationships, mitigate risk, and deliver measurable impact across the customer lifecycle.

If you are passionate about transforming customer success operations to deliver exceptional value to our customers and measurable impact to the business, we encourage you to apply.

Your Key Responsibilities:

• Methodology Design: Develop and evolve customer success (CS) methodologies, playbooks, and lifecycle templates that align with enterprise CS strategy and segment-specific needs.
• Technology Enablement: Collaborate with CS App business process lead to translate methodology into scalable workflows within the CS platform.
• Customer Health Intelligence: Define and refine robust customer health scoring requirements to enable predictive risk identification and targeted interventions.
• Sales & Success Alignment: Lead cross-functional initiatives to standardize sales and success processes, driving productivity and seamless customer handoffs.
• Enablement & Training: Develop training content, support BU office hours, and communicate methodology updates to drive adoption.
• Continuous Improvement: Leverage closed-loop feedback mechanisms to iterate on CS practices, incorporating industry recognized practices and internal performance data.
• Governance & Quality Assurance: Monitor success metrics to ensure methodology adherence, and manage project timelines, stakeholder expectations, and communication plans to ensure successful delivery of CS transformation initiatives.

Education and Experience Required:

• First Level University Degree or equivalent combination of education & experience.
• Minimum 5 years' experience in project management or customer success.
• Certified Customer Success Management (CCSM) Level 2 or higher preferred.
• PMP or Prosci certifications are a strong plus.

Knowledge & Skills:

• Strategic thinking with deep knowledge in customer success frameworks and lifecycle management.
• Advanced project and change management capabilities, including stakeholder engagement, organizational readiness, and cross-functional collaboration.
• Proven expertise in developing playbooks, guides and templates aligned to brand guidelines.
• Exceptional communication and influence skills across executive and operational levels.
• Familiarity with CS platforms, digital enablement tools, and sales processes.

What We Can Offer You:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

USD Annual Salary: $98,000.00 - $185,200.00

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

No Fees Notice & Recruitment Fraud Disclaimer: It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.