Account Manager (US)

Account Manager (US)

Bengaluru, India

Sales - Account Management

Full time

On-site

About Hevo. Hevo is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics. Hevo powers data analytics for 2000+ data-driven companies across multiple industry verticals including DoorDash, Shopify, Postman, Cox Auto, Arhaus, and Cult.fit. By automating complex data integration tasks, Hevo allows data teams to focus on deriving groundbreaking insights and driving their businesses forward. Hevo's mission is simple, but bold: Build technology from India, for the world that is simple to adopt and easy to access so that everyone can unlock the potential of data. Based in San Francisco and Bangalore, Hevo has seen exponential growth since its inception. With a total funding of $42 Mil from Sequoia India, Qualgro, and Chiratae Ventures, Hevo is now entering a new phase of hyper-growth. Hevoites are a bunch of thoughtful, helpful problem solvers, who are obsessed with making a difference in the lives of their customers, colleagues and their own individual trajectory. If you are someone who is passionate about redefining the future of technology, then Hevo is the place for you.

What You'll Own as Account Manager at Hevo

We are looking for a proactive and strategic Account Manager to drive revenue growth by identifying upselling opportunities within our existing customer base. In this role, you will nurture client relationships, understand their evolving needs, and maximize their value by recommending relevant solutions. Your goal is to increase account expansion, drive renewals, and enhance customer satisfaction.

Job Responsibilities:

• Upselling & Cross-Selling: Identify opportunities to expand customer accounts by positioning additional products, features, and services that align with their business goals.
• Account Growth Strategy: Develop and execute strategies to increase revenue from existing accounts through proactive engagement and solution-based selling.
• Customer Relationship Management: Build strong relationships with key stakeholders, understand their business challenges, and act as a trusted advisor.
• Renewals & Retention: Ensure high customer retention rates by demonstrating value and mitigating churn risks.
• Data-Driven Insights: Leverage customer data and feedback to anticipate needs and recommend relevant solutions.
• Collaboration with Sales & Product Teams: Work closely with sales, marketing, and product teams to refine upselling strategies and improve the customer experience.
• Quarterly Business Reviews (QBRs): Conduct regular business reviews to showcase ROI, highlight new opportunities, and reinforce long-term value.
• Pipeline & Forecasting: Maintain accurate records of upsell opportunities and revenue growth projections in CRM tools.

Experience Required

• Experience: 4+ years in account management or sales, with a strong focus on upselling, cross selling and expansion.
• Industry Knowledge: Familiarity with SaaS, technology, or B2B sales is a plus.
• Sales Acumen: Strong understanding of value-based selling and customer-centric sales strategies.
• Communication & Negotiation Skills: Ability to influence and engage stakeholders at all levels.
• Analytical Mindset: Comfort with data-driven decision-making and reporting.
• CRM Proficiency: Experience with Salesforce, HubSpot, or similar tools is preferred.

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