Customer Service Representative Prom - Malpensa

Job Title

Receives the Customer at the counter, managing the rental agreement in compliance with Company standards & procedures and with the expected quality standards through current software.

Provides world class customer service, creating a friendly, welcoming customer experience through personalized service, maximizing customer loyalty, and sales opportunities.

Puts into practice proactive behavior towards Customers, liaising so courteous and professional, offering solutions to maximize the Customer satisfaction.

Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc.) to ensure the best Customer service and the profitability of the location.

Manages customer communications by phone and email, and handles and resolves customer complaints in a professional manner.

Ensures efficiency of return and check-in processes through current software for each Customer in compliance with Company standard & procedures.

Is responsible for properly performing the vehicle inspection upon return, identifying any new damages in accordance with the established damage-assessment procedures, and managing all related communication with the guest.

Maximizes profit by offering services and ancillary products to Customers. Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.

Performs the administrative back-office tasks typical of a rental location.

Has a solid understanding of Company standards and procedures and carries out all tasks in full compliance with them.

Ensures any lost property found in vehicles is processed according to the relevant procedure.

Manages daily branch petty cash (if required).

What We're Looking For:

High School Graduation

Fluent English (additional languages are a plus)

Proficiency in Microsoft Office

Full Driving License

Customer service and sales experience

Strong customer-orientation in line with company standards

Excellent communication and interpersonal skills

Team-working ability

Strong organizational and time-management skills

Ability to work efficiently in a fast-paced environment

Problem-solving attitude

Proactive, self-motivated and goal-oriented

Professional, enthusiastic and flexible approach to work and sales activities

Availability to work on days, nights, weekends and bank holidays