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Senior Teamlead Customer Service (w/m/d) - Remote Eligible
Build and scale a high-performing customer service team with AI-driven workflows for excellence
Remote
Senior
9 hours agoBe an early applicant
HERO Software
Provides cloud-based project management, CRM, and invoicing software tailored for trades and craft businesses in German-speaking markets.
1 Similar Job at HERO Software
Your Career Opportunity
Your Career Opportunity (starting 15.02.2026)
Do you want to rethink service management? Do you have the hunger to lead a team to excellence and establish customer service as a true competitive advantage? Then you are in the right place with us!
Your Mission
- Leadership & Responsibility: You will take the lead of our customer service teams (approx. 14 people including 3 team leads) and bear responsibility for all relevant service metrics.
- Scaling: You will build a service organization that grows with the company’s expansion – efficiently, structured, and quality-oriented.
- AI & Automation: You will drive the technical reconfiguration of customer service – with AI-supported workflows, automation, and self-service.
- Service Excellence: You will establish an excellence mindset in the team – service becomes the reason why customers stay with HERO and recommend us.
- Team Development: You will support your team leads through targeted coaching and build future leaders.
- Quality & Metrics: You will manage the team through CSAT, SLAs, and retention – making quality measurable.
About HERO Software
Provides cloud-based project management, CRM, and invoicing software tailored for trades and craft businesses in German-speaking markets.