Key Account Coordinator

Key Account Coordinator

The Key Account Coordinator position is designed to resolve our customers' needs as a single point of contact, coordinate the activities of all personnel within the branch, and provide the reporting and tracking of all daily business activities within a district. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself.

What You Will Do...

• Centralized support for Reps within the District to run reservations and opportunities
• Assigned Customers
• Key Customers to the District that require a "Single Point of Contact"
• Customers that do business Regionally/Multi-Regionally that are not handled by Customer Care/Central Res where order flow is excessive for local managing.
• Adept at sourcing fleet within District/Region to fill orders. Escalation process with DM/RVP/RFM
• Answer customer inquiries and resolve their issues/concerns
• Schedule delivery and pick up of equipment
• Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing
• Provide customers with expert advice on the selection, operation, and maintenance of all the various types of equipment
• Additional Responsibilities:
• Generate, process, analyze and review the daily business reports

Requirements

• Professional working experience preferred
• Valid driver's license
• Bachelor's degree preferred
• Work out of separate office within Branch. Position not located on counter and not remote.
• Participate in Sales meetings, District management meetings and SFDC
• Work in Service Cloud being linked to other Regional Key Account Coordinators for back-up and team communications
• Excludes ProSolutions and HES
• District Cost center allocated to supported District Branches
• Customer Solutions & Ops Support: Support role in terms of strategy, training & systems and backup
• Solid and proven computer skill set (knowledge of MS Office is preferred)

Skills

• Ability to engage in natural verbal interaction with customers
• Able to walk into unfamiliar environments and adjust rapidly to the setting
• Customer service focused
• Attention to detail
• Multi-task on multiple assignments within a fast-paced environment