Customer Accounts Assistant Manager, National Accounts

Customer Accounts Assistant Manager, National Accounts

The primary mission of the Assistant Manager, National Accounts is to supervise and provide leadership to the National Accounts staff and assist with any issues that arise. Ensures that the customer account specialist's best effort is expended on past dues to maximize cash and minimize Days Sales Outstanding "DSO". This position reports directly to the Manager, Customer Accounts – Strategic & Specialty with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, performance management and other duties as assigned by management. Solid B2B customer accounts experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our strategic customers and internal business partners. This customer base requires special handling and billing along with unique procedures to facilitate the payment cycle.

What You Will Do...

• Train, mentor, drive, and manage successful performance of customer accounts teams on all activities.
• Maintain awareness of targets to meet/exceed these targets.
• Provide and articulate receivables reporting analysis via Excel, Access, etc.
• Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments.
• Escalate account issues, working closely with sales to ensure payment within terms as well as minimize any potential for bad debt.
• Take proactive measures to address changes regarding financial position of customers.
• Maintain relationships with Internal and External customers to drive efficiencies in processes.
• Lead projects, process improvements, and other customer accounts related tasks as identified by management.

Requirements

• 6 Years of general business experience
• 5 Years of B2B customer account experience
• 3 Years Supervisory Experience

Skills

• Self-starter
• Able to drive engagement amongst the team members
• Ability to drive company/departmental Vision and Purpose
• Track record of strong Team Leadership, Development, and Conflict Management
• Exhibits Interpersonal and Organizational Savvy
• Demonstrates self-awareness and the ability to think strategically
• Strong Sense of Urgency and Customer Focus
• Exhibits Resiliency and ability to function under pressure
• Excellent Verbal and Written Communication
• Strong Organizational and Time Management Skills
• Flexible and Adaptable to an ever-changing and fast paced environment
• Advanced Microsoft Excel and Word User
• Professional Telephone Etiquette