IT Customer Success Specialist

Sales Role Objectives

Accelerate the sales process by demonstrating the immediate value of our solutions and services to customers.

Sense of urgency for achieving the goal.

Maximize the number of deals closed in a short time, emphasizing the effectiveness and uniqueness of our SaaS proposals.

Main Responsibilities

Effective Contact: Establish effective relationships with customers to quickly understand their needs and guide them towards the appropriate solutions.

Proactive Approach: Anticipate potential client requests/requirements by proposing effective and valuable solutions to turn them into growth and optimization opportunities.

Focus on Client Objectives: Understand each client's need and then help them use the solution or service to achieve their goals.

Quick and Focused Assistance: Provide targeted assistance on the use of our platform, emphasizing how our software can meet specific customer needs.

Collaboration: Work dynamically with Marketing and Development departments to identify effective strategies and present value proposals.

Customized Sales Strategies: Use innovative sales approaches, such as Challenger Sales, to challenge customer perspectives and accelerate purchase decisions.

Feedback for Rapid Innovation: Collect customer feedback to quickly inform the development team about possible product improvements or adaptations.

Additional Tasks

Identify and qualify new business opportunities in Italy, aiming for a quick conversion of opportunities.

Conclude commercial agreements quickly, optimizing sales times.

Monitor sales performance and compile detailed reports using CRM systems and enabling technologies effectively.

Work in a dynamic and rapidly evolving environment, continuously adapting to market needs.

Qualifications

Experience in customer success or similar roles, preferably in the SaaS field.

Self-motivation and focus on achieving objectives.

Strong communication, persuasion, and negotiation skills.

Ability to think critically, analyze, and solve problems.

Results-oriented and customer satisfaction focus.

Proficiency in using IT tools and CRM systems.

Good knowledge of English to interact in an international context.