Medical Laboratory Scientist - Lab Customer Service - 40 Hrs - Afternoons -

Medical Laboratory Scientist

The Lab Customer Service team at Henry Ford Hospital offers a unique opportunity for Medical Laboratory Scientists to step away from traditional benchwork and engage in a dynamic, problem-solving role. This position involves triaging phone calls, processing orders, managing client communication, tracking shipments, handling critical lab values, and working closely with the sales team, pathologists, and outreach business partners. MLS professionals act as a crucial link between customers and the laboratory, troubleshooting issues across departments and facilitating specialized testing approvals. With exposure to various lab systems, including Sunquest, Copath, CRM, and ATLAS, employees gain a comprehensive understanding of lab operations. This role is ideal for those who enjoy problem solving, teamwork, and continuous learning in a flexible, fast-paced environment.

General Summary:

Under general supervision, performs routine and complex analytic procedures, on blood and/or other body fluids or specimens, involving manual techniques or the use of laboratory instruments and information systems.

Principle Duties and Responsibilities:

1. Performs routine and complex biological, chemical, cytological, hematological, histologic, immunological, microscopic, and/or bacteriological tests procedures on laboratory specimens, using manual or automated techniques and information systems, for the purpose of diagnosing, preventing, or treatment of disease. The Medical Laboratory Scientist is qualified to perform duties described here, and, in a given job situation may or may not perform all of the duties as actual duties will pertain to the specific assignment.

2. Applies knowledge, training, and independent clinical judgment to take action and/or develop solutions. Collaborates with leadership staff to improve processes and resolve problems, including:

a) Evaluating instrument performance and quality control results to ensure the accuracy and reliability of all analytic data prior to release.

b) Correlating results with other lab data and/or disease states.

c) Identification of technical, instrument, pharmacologic and/or physiologic causes of unexpected test results.

3. Performs calibration, preventive maintenance, quality control, and troubleshooting of laboratory equipment, instruments and/or laboratory information systems. Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision.

4. Complies with established departmental and institutional policies and procedures, including compliance, quality assessment and improvement, safety, environmental, and infection control. Maintains confidentiality of patient information.

5. Participates in various quality assessment and improvement activities including, proficiency testing, gathering data for quality assurance monitors, developing and adhering to safe work practices, participating in quality improvement committees, and successfully completes regular competency assessments. Maintains the laboratory and procedures in inspection ready condition.

Education/Experience Required:

1. Minimum of a bachelor's degree from an accredited college or university required. Coursework must align with duties of the specific section Medical Laboratory discipline position and meet the education Eligibility Routes for Medical Laboratory Scientist listed on the ASCP website at (ascp.org); or possesses a categorical scientist level certification as a BB, C, CG, CT, M, MB; or has met the requirements for AAB and/or AMT certifications.

2. Requires six months of experience in a medical laboratory setting.

3. Demonstrated technical proficiency and theoretical knowledge sufficient to perform laboratory functions are required.

Certifications/Licensures:

Certification at the technologist, or medical/clinical lab scientist level from a nationally recognized agency, such as ASCP, AMT, ASM, AAB, AABB, ACS, or HEW is preferred.