Customer Service Representative (on - site)

Patient Support Specialist

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Philus revolutionized life science product commercialization with technology. Passionate about improving health outcomes, built an entirely new solution that improves the prescription experience for manufacturers, providers, and patients. Philus technology solution heightens brand value and provides an unparalleled experience for physicians and patients.

As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Handle redundant tasks;

Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information

Reaching out to patients to resolve issues preventing their order from processing

Partnering with internal and external operational teams to make prescriptions successful

Assisting patients with and providing best practices to support their success on Phil's platform

Understand complex systems simply and you frequently find creative solutions

Understand technology and software applications

Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing

Able to demonstrate your ability to disarm others in difficult situations

Must be an incredible teammate and you build up others

Passion for helping people

1+ year of experience in customer service over phones, email, or live chat

Healthcare experience is NOT required, but is a plus

Start up experience is a plus!

Must be ready for a fast-paced and frequently changing environment