Customer Service Representative

About the Customer Service Representative Position

As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities

1. Maintain a professional and friendly attitude towards customers at all times
2. Communicate with customers through various mediums primarily phones
3. Build relationships with customers to ensure their satisfaction
4. Provide prompt responses to customer inquiries and complaints, assisting to solve issues
5. Maintain records of customer interactions, including orders, comments, and complaints
6. Process orders and forms as needed
7. Keep up-to-date on company offerings to ensure clients get the best products

Customer Service Representative Requirements

• [1+] years of Customer Service Representative experience
• High school diploma
• Proficient with computers and CRM software
• Excellent communication skills
• Superb customer service, time-management, and multitasking skills
• Must be a team player
• Must have flexible availability