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SF Customer Service Operations Associate
Manage shipment coordination and reporting to ensure timely delivery and customer satisfaction
Mexico City
Junior
2 weeks ago
Hellmann Worldwide Logistics
A global logistics provider offering a range of services including freight transportation, warehousing, and supply chain solutions.
2 Similar Jobs at Hellmann Worldwide Logistics
Job Title
Coordinación y control de embarques con oficinas de origen/destino, atención al cliente, reporteo, desarrollo comercial de cuenta, cumplimiento de estrategias establecidas por el producto.
Principal duties include:
- Being the main contact with the customer's planning and traffic team, providing the current status of each shipment managed by Hellmann.
- Knowing the current logistics process of the customer and suggesting improvements to obtain qualitative and quantitative benefits.
- Providing alternatives in case of a logistics incident to avoid major impact on the customer.
- Notifying in time any delays in transit to reduce the possibility of an impact.
- Coordinating collections with Hellmann's origin offices.
- Sending transit reports to the client.
Required skills include:
- Intermediate provable English.
- Desireable Cargowise and Excel handling.
- A minimum of 3 years of customer service experience.
- Work under performance indicators (KPIS).
- General logistics knowledge of customs processes and maritime and land traffic.
- Knowledge of supply chain processes and incoterms.
- Quotation of rates and routes in the logistics medium.
Benefits include:
- Salary 24k.
- Superior benefits: 13% savings fund, 11.5% food vouchers, restaurant vouchers, 30 days of aguinaldo, SGMM, life insurance, PTU.
- A strong team spirit and lots of fun together.
- A safe, multicultural and inclusive environment.
- Individual growth and development opportunities.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
About Hellmann Worldwide Logistics
A global logistics provider offering a range of services including freight transportation, warehousing, and supply chain solutions.