Customer Service Executive, Marine Logistics

Operations Associate

The Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

Responsibilities include:

• Managing the logistics of airfreight shipments from origin to destination, ensuring timely delivery.
• Handling customs documentation and ensuring compliance with regulations to facilitate the export process.
• Monitoring the status of shipments and providing timely updates to clients.
• Communicating with clients to address inquiries, provide information, and resolve issues.
• Preparing and managing all necessary documentation for airfreight exports, including bills of lading, invoices, and packing lists.
• Managing costs associated with airfreight exports, including negotiating rates with carriers and ensuring cost-effective solutions.
• Addressing and resolving any issues that arise during the export process, such as delays or discrepancies.
• Ensuring all activities comply with relevant laws, regulations, and company policies.

Skills and competencies required include:

• Care & Connect; Communication; Entrepreneurship; Innovation & Change; Personal Development; Responsibility & Reliability; Expertise (for experts); Self-Management (for experts).
• Education: Apprenticeship in Logistics Management required. Associate's Degree in Logistics Management preferred.
• Languages: Proficient in National Language. Elementary in English.
• Work Experience: Experience in administrative or clerical role.

Benefits include:

• A strong team spirit and a lot of fun together.
• A safe, multi-cultural, and inclusive environment.
• Individual opportunities for growth and development.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin, or sexual identity: We are looking forward to meeting you!