Customer Service & Sales Representative

Customer Service & Sales Representative

Action Research Corporation (ARC), a division of HEICO Corporation, is currently looking for a first shift Customer Service & Sales Representative to support our growing customer demand. ARC offers a competitive benefits package including health, dental and vision insurance, 401k with company match, vacation/holiday pay and much more. Our work environment is climate controlled and our team members are top notch. If you are mechanically inclined, enjoy learning and like working with a great team, apply today!

The Team Member's responsibilities include, but are not limited to the job duties listed below. Punctual and regular attendance is a requirement of this job. Team Member must also comply with the company drug and alcohol program.

Job Duties:

1. Communicate with customers through various channels by maintaining a positive, empathetic, and professional attitude at all times
2. Respond to and communicate with all Customer Quality requests (Warranties, Scrap certs, and RO or PO discrepancies)
3. Coordinate with Project Manager on weekly open order reports as needed by customers
4. Responsible for day-to-day customer communication and timely responses to customers (ex. general inquires, quotes, follow ups, RO discrepancies, ESD's, etc.)
5. Acknowledge and resolve customer concerns and escalate them internally as required
6. Conduct research with available resources to satisfy customer inquiries
7. Follow communication procedures, guidelines, and policies when communicating externally and internally
8. Communicate customer needs internally to Project Manager/GPM
9. Maintain internal customer documentation and trackers
10. Provide support for Sales Team as needed
11. Other related duties may be assigned