Customer Service Representative - Part Time

Customer Service Representative

Silver Wings Aerospace located in Homestead, Florida is the industry's choice for a full suite of Power Generation (IDG, Generator, CSD), Hydraulic Pumps, Fuel Pumps, and Electrical Accessories.

Silver Wings Aerospace is looking for a Customer Service Representative. This is a part time position. Hours Mon/Wed/Fri 8am to 5pm.

Overview of Position: Responsible and held accountable for repair customer maintenance/support for contracted and noncontracted customers.

Responding to customer support requirements/requests, communicating and expediting AOGs/critical orders, tracking lead times and account requirements, administration of unit receipts/shipments, and quote administration. Represents and provides essential customer service duties and responsibilities internally (interdepartmentally) and externally by assisting and answering general inquiries via phone or email generated from the customer Silver Wings or Wencor website.

Essential Duties and Responsibilities:

• Contact customers via phone/email to advise status on orders.
• Enter customer and/or vendor quotes into a database.
• Provide customer status reports according to individual customer requirements and preferred templates.
• Generate daily reports tracking customer unit priorities.
• Enter and manage priority codes for customer work orders in Quantum.
• Audit and update customer profiles as required (contracts, addresses, preferences, etc.).
• Communicate and track customer priorities including critical/AOG requirements with associated departments.
• Coordinate efforts and customer requirements with applicable departments and personnel as required.
• This includes but is not limited to status reporting (quarterly, bi-annually, or annually).
• Other duties as assigned.

Other Knowledge, Skills, and Abilities:

• Strong communication skills
• Team oriented
• Self-motivated
• Interpersonal skills - Focuses on the solution, not the problem; Remains open and objective to others' ideas and tries new things.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Is able to multitask and be able to change priorities as required by the customer and company-driven demands.
• Be proactive and reactive making appropriate adjustments for what is required accordingly.
• Quantity - Meets productivity standards as required; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.