Customer Service Representative

Customer Service Representative

Location: Capewell Aerial Systems - South Windsor, CT

Reports To: Sales and Customer Service Manager

Position Summary: Responsible for specific administrative duties for sales and customer service department.

Primary Responsibilities:

• Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly.
• Manage orders from order entry to database maintenance and filing.
• Communicate with customers on order status, confirming order details, and sending customer quotes.
• Work with the production and purchasing departments to obtain suitable delivery dates.
• Update and maintain delivery dates based on any changes and communicate to the customer in a timely manner.
• Establish and maintain product knowledge and clearly explain features and benefits.
• Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
• Perform daily administrative tasks within the department.
• Complete invoicing for all product lines, to include creating and distributing invoices for shipments, and complete any customer-required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)
• Maintain a safe and clean work area.
• Work cooperatively with other employees to meet department and company goals.
• This position requires personal protective equipment on the shop floor where safety glasses and composite toe safety shoes are required by all.

Other Duties: Perform additional duties as directed by supervisors or management to support departmental and organizational objectives.