Account Manager Wencor Istanbul

Account Manager

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines.

Essential Duties and Responsibilities:

• Establish and maintain good customer relations and ensure customers receive prompt, world-class service.
• Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses; emphasize product features based on analysis of customer's needs.
• Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting)
• Obtain competitive information and intelligence at responsible accounts.
• Obtain new PMA development applications and understand Wencor core competencies.
• Continually follow up on New PMA part approvals and promote to applicable customer.
• Maintain customer profiles and specific customer database information (Retention/Quote Follow-up/Salesforce)
• Maintain regular contact with Regional Account Director when senior level visits are required.
• Coordinate with other departments within the organization to achieve sales targets.
• Participate in training, including new hire training.
• Help with collections as needed.
• Review and maintain long term contract agreements.
• Understand contracts and pursue both Purchasing and Development.
• Assist in writing contracts and help with input.
• Additional responsibilities as assigned by management.

Other Knowledge, Skills, and Abilities:

• Must be fluent with MS Office (Word, Excel and PowerPoint) and be familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions.
• Excellent customer service skills.
• Ability to manage multiple tasks, prioritize and work in a team environment.
• Attention to detail and ability to perform under pressure are critical skills.
• Previous sales and customer service experience required.