Client Services Response Officer

Client Services Response Officer

Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life?

Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life outcomes for people with a disability.

Reporting to the Team Leader, the Client Services Response Officer is the point of contact for clients and employees out of business hours. The CRO will have exposure across all aspects of the business so that they can refer all queries to the correct department while responding appropriately and in a timely manner.

This is such a unique opportunity and would be perfect for someone currently studying!

Your main responsibilities would include:

• Responding to inbound calls, address any initial queries and refer to relevant region while providing exceptional client experience
• Maintain an accurate log of calls received and case notes
• Liaising with clients and employees regarding emergency shift changes or incidents in a professional and empathetic manner
• First response to incident reporting after hours & escalating incidents to management with urgency
• Assist in maintaining all Quality and Compliance records, files, registers and databases, as well as forms and templates
• Comply with all health and safety legislation and guidelines