Customer Support Specialist - Remote Eligible

Customer Support Specialist

This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine. Come for the mission. Stay for the experience.

Let's keep things simple: we're a talented, hard-working and compassionate team driving toward a mission that impacts every single one of us - even you!

Healthcare benefits are complex, underutilized and a mystery for most people. That's why it's our vision to remove the complexity from being healthy and well. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients' health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line.

With over $100M in fundraising to date, HealthJoy has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to over 400 team members. We're continuing down the path of high growth and high impact, and this role is a key member of the Member Services Team making that happen.

Your impact.

• As a Healthcare Concierge (HCC), you'll process member requests (tickets). Our priorities: quality service, fully informing members about benefits, and the best ways to use them within the shortest time possible;
• Search for doctors, clinics, and other healthcare facilities that suit the members' needs most accurately;
• Interact with members via telephone and chat to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care;
• Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members;
• Provide a WOW experience and care to HealthJoy's American customer base.

Your experience and expected skill set.

• Proficiency in the English language (Upper-Intermediate+ level);
• Exceptional communication skills (leverage effectively internal and external channels)
• High level of Empathy (presented in daily customer and peer interactions);
• Strong critical thinking skills (ask questions, gather relevant information, devise solutions);
• Solid level of accountability (follow through on commitments, take responsibility, deliver work on time)
• Ability to adapt to frequent change;
• Ability to work effectively both independently and collaboratively;
• Proficiency in Office Suite and Google Programs;
• Experience in the Customer Support/Service field would be a plus.

Role details.

• Working schedule 5/2 – 15:30 to 24:00;
• 20 paid vacation days per 12-month period, paid days for sick leaves.

Our rewards.

Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits, including:

• Employment:
• Competitive compensation:
• Great career growth opportunities:
• Healthcare:
• Education:
• Mental health support program:
• Company events:
• Gym:
• Remote work:

Commitment to Equal Pay

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

Commitment to Equal Opportunity

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.