Junior IT Event Support Technician

IT Event Support Technician

SAIC is seeking an IT Event Support Technician to serve on a team supporting our customer, the HQ USINDOPACOM J76, K. Mark Takai Pacific Warfighting Center to provide tier I technical support during exercises and events while managing user accounts, system imaging, SharePoint site creation, and SIPR token processing.

JOB DESCRIPTION:

• Provide level I software, hardware, A/V VTC, and network support during and in preparation for PWC exercises and events.
• Create and manage user and group accounts across enclaves of responsibilities.
• Deploy baseline system images and configuration using MDT, MECM, or Kickstart.
• Wipe workstations after each event.
• Manage user accounts and troubleshoot login issues.
• Manage VDI desktops and user sessions.
• Create and manage SharePoint sites in support of events.
• Respond to Jira Service Tickets.
• Setup, test VTC equipment prior to use and troubleshoot issues while in use.
• Assist warehouse personnel with asset management and equipment accountability.
• Write and update SOPs and documentation.
• Perform Local Registration Authority (LRA) duties:
• Process SIPR tokens for staff members and temporary tokens for event participants.
• Revoke, reset, and troubleshoot tokens.
• Update the LRA Logbook and prepare for audit inspections.

QUALIFICATIONS

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors and two (2)+ years of related experience; additional 4 years of experience in lieu of a degree.
• Experience with network protocols such as DHCP, DNS, SMTP, etc.
• Experience with operating systems and office automation software.
• Experience with client hardware and computing accessories.
• Experience with security compliance requirements in Department of Defense environments, including STIGs, GPOs, SCAP, and FedRAMP.
• Foundational knowledge of cloud computing and related technologies.
• Must be able to travel up to 25% a year.
• Must be able to take a 9+ hour shift in a 24-hour period for 2-3 weeks.
• Must be able to lift 50lbs of equipment safely.
• Must be able to reach overhead, bend, kneel and work under desks to connect cables and work on equipment.

REQUIRED CERTIFICATIONS:

• Must have a current DoD 8570 IAT level II or higher certification such as Security+ CE, CySA+, CISSP, CASP, SecurityX etc.

REQUIRED CLEARANCES:

• Must have an active Secret clearance with ability to obtain a TS/SCI Clearance.
• Must be a current US Citizen.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.