Customer Support Representative

Branch Call Support Consultant

We are seeking an experienced, organized, and customer-focused Branch Call Support Consultant to join our Service Delivery Division. In this role, you will provide critical support to branches, call centers, and other departments by assisting customers with resolving operational inquiries and concerns. This position requires strong multitasking skills and the ability to handle escalation and retention calls professionally and efficiently.

Key Responsibilities:

• Serve as the primary point of contact for branch and call center support, addressing customer inquiries and operational issues.
• Handle escalation calls and provide timely resolutions to ensure customer satisfaction.
• Support retention efforts by delivering exceptional service and problem-solving solutions.
• Collaborate with internal teams to analyze issues and implement corrective actions.
• Maintain accurate documentation of customer interactions and resolutions.
• Assist with special projects and provide on-demand support for areas in need.

Required Skills & Qualifications:

• High school diploma or GED required; additional education preferred.
• 2+ years of experience in customer service, call center support, or related roles.
• Ability to multi-task and manage high-pressure situations effectively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and call center systems.

Top Skills:

• Customer Service
• Call Center Support
• Escalation Handling
• Problem Resolution
• Analysis and Documentation

Job Type & Location:

This is a contract to hire position based out of Honolulu, HI.

Pay and Benefits:

The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Honolulu, HI.

Application Deadline:

This position is anticipated to close on Dec 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.