Customer Service Representative

Individual Life Customer Service Representative

Serve as the main point of contact for life insurance customers, providing prompt, professional assistance by phone and email. Handle policy inquiries, transaction processing, and issue resolution with empathy and accuracy.

Key Responsibilities:

• Answer and resolve customer inquiries and service requests in a high-volume call center setting
• Explain life insurance policy features, benefits, premiums, and provide policy information
• Process policy changes and maintain compliance with company and regulatory guidelines
• Research and resolve errors or discrepancies efficiently
• Build positive relationships with customers to retain business and promote company's reputation

Qualifications:

• Associate's degree and 1+ year customer service experience (insurance/call center preferred)
• Life Insurance Producer License (required within 3 months of hire)
• Excellent communication, problem-solving, and organizational skills
• Proficient in Microsoft Office and Windows PC applications

Physical & Work Environment:

Mostly seated office work; occasional lifting up to 20 lbs. Overtime may be required. Remote work authorized only by management.

About Kelly:

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.