National Account Coordinator

National Account Coordinator

At The Hatch Group we're a family-owned and operated company rooted in the construction industry, proudly building more than just projects—we're building lasting relationships. With nearly 100 team members across our operations (depending on the season), we bring a culture of inclusion, empowerment, and community to everything we do. Our team thrives in a group centered environment, where collaboration and hard work go hand in hand. Recently expanding our footprint with a new Florida office, we now serve clients throughout the eastern United States, continuing to grow while keeping our family values at the core of our success. If you're looking to join a company that values people as much as performance—where you can laugh, grow, and make a real impact—you'll feel right at home here.

Overview:

A National Account Coordinator supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and The Hatch Group.

What You'll Do:

• Regularly communicate with customers via Service Channel, Corrigo, email, text, and phone to ensure high quality and service.
• Consistently propose site enhancement concepts to clients.
• Proactively assist in resolving issues with customer service when needed.
• Conduct monthly Quality Site Assessments (QSAs) of service partners' work on clients' sites.
• Measure properties and coordinate with estimators for estimates.
• Communicate schedule to store managers and service partners.
• Coordinate pre- and post-season site inspections.
• Source new service partners to perform work for clients in a designated territory.
• Pre-qualify service partners, negotiate contract terms.
• Ensure timely acquisition of service partner agreements to support the compliance team.
• Provide instruction to service partners regarding client expectations.
• Communicate closely with other coordinators on team as well as management and operations.
• Communicate billing details to client and answer any questions.
• Other tasks and duties, as assigned.

You'll Be A Great Fit If You Have:

• Bachelor's degree in a Business, Marketing, Construction Project Management or related field.
• Minimum of 3 years experience in project management, or strong administrative skills.
• PMP Certification preferred, but not required.
• Highly advanced written and verbal communications.
• Advanced skill set in time management and task prioritization.
• Passion for leadership and self-motivated.
• Ability to multitask and meet deadlines without close supervision.

Schedule:

This position requires some flexible availability to include occasional scheduling coordination after hours and on weekends to prepare for upcoming jobs. Regular in-office hours are Monday - Friday 8:30AM-5PM. Occasional calls as mentioned typically last 15-20 minutes and can occur between 6-7PM if needed to regroup. Group texts are created to alleviate need for calls.

Compensation & Benefits:

• Pay Range: $28.00 - $35.00 / hour
• Competitive medical, dental, and vision insurance
• 401k plans
• PTO and paid holidays
• Must be willing to work nights and weekends as needed

U.S. Equal Opportunity Employment Information:

Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Benefits:

We're thrilled to offer our full-time employees with a healthy benefits package including Health, Life, and Dental Insurances. Additionally, we match in 401k contributions up to 4%. Please note that Hatch is a drug free work environment and all employees are subject to pre-employment and random drug screenings throughout their employment.