Customer Service Advisor

Customer Service Adviser

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Customer Interaction

• Engage with our existing customers, providing comprehensive information about our products and services
• Building rapport and maintaining a positive relationship throughout
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Manage customer complaints in line with company policy and ensuring the highest customer satisfaction

Communication Skills

• Build rapport and maintain a positive relationship with customers throughout their interactions with us.

Systems

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to Detail

• Demonstrate meticulous attention to detail while managing high call volumes.
• Effectively manage time and resources to address queries efficiently without compromising quality.

Proactivity

• Proactively seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores

Problem Ownership

• Demonstrate the ability to handle and resolve customer concerns with a solutions-oriented approach.