Specialist - Technical Support

Desktop Support Specialist

Education: Bachelor's Degree (Preferred) - Associates Degree or three (3) years of equivalent experience. Related certifications a plus including current Microsoft Windows operating system, Microsoft Office Suite, CompTIA A+, Help Desk Institute, ITIL.

Experience:

Proficiency in a wide variety of operating systems.

Proficiency with basic software packages for PC, and MAC based systems.

Understanding of support tools.

3-4 years of desktop support experience.

At least 3 years' Experience in similar role.

Strong Desktop Support skills and 2-5 years relevant IT Support experience.

Supported 400+ user community for 1-2 years.

Ability to support PC, Laptops, Printers and other equipment.

Able to work with minimal supervision and within a team oriented environment.

Analysis, troubleshooting and excellent communication skills.

Be familiar with opening up hardware to replace parts (hard drives, memory, screens, keyboards).

Computer OS / peripherals troubleshooting.

Excellent analytical skills with a demonstrated ability to plan, organize, prioritize and complete work assignments.

Excellent customer relation skills (communication, setting and meeting expectations, listening, etc.).

Experience troubleshooting and replacing hardware on both desktop and laptop PCs.

Experience troubleshooting and using Windows based operating systems in a large environment.

Experience troubleshooting basic network, software, printing problems.

Good working knowledge of common office equipment, printers, projectors, televisions etc.

Must be able to multi-task; remain clearly focused on several tasks at once.

Successful at working in a team culture.

Understand networking basics-tcp/ip, dhcp, dns.

Windows Support experience including applications such as MS Office.

Experience in mobile device troubleshooting and application support.

Experience in higher education or a campus environment a plus.