Inside Sales Support Lead - DACH Region

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Do you want to work for some of the world's leading audio brands? Become a part of the HARMAN team and get to work for our Sound United Business Unit.

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we're looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.

You will join our Sound United Business Unit with iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics for the DACH region, based in Eindhoven in the position of:

Inside Sales Support Lead - DACH Region

A Career at HARMAN Lifestyle:

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect, cutting-edge technology that elevates the listening experience.

At Sound United, we're passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we're home to iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics. Each brand carries its own legacy, and together, we're shaping the future of home entertainment.

We're looking for an Inside Sales Support Lead to lead our DACH region order desk team. This is a key role in our European operations, providing high-level support to our dealer network and collaborating closely with Sales, Commercial, and Business teams.

What You Will Do:

• Lead and support the Dealer Support team for the DACH region, acting as a key escalation point.
• Collaborate with Sales and Commercial teams to meet business targets through data analysis and strategic alignment.
• Oversee daily order entry, allocation, and backlog management.
• Coordinate slot time deliveries with logistics and secure booking slots at key retailers.
• Provide training, performance feedback, and appraisals for team members.
• Support local stock sales and manage incomplete orders.
• Liaise with Finance to resolve credit issues and improve customer experience.
• Drive process improvements and contribute to EU-wide dealer support initiatives.

What You Need to Be Successful:

• Proven experience in a leadership role within customer support / Sales Support or operations.
• Fluent in German and English (verbal and written).
• Strong analytical and problem-solving skills.
• Excellent communication and commercial acumen.
• Proficiency in SAP, Excel, and CRM systems.
• A flexible, team-oriented mindset with the ability to work under pressure.

What Makes You Eligible:

• Be willing to work in an office / home office in Eindhoven.

What We Offer:

• A flexible work schedule where you will be able to work from home up to 40% and the remaining days in our office in Eindhoven, The Netherlands.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation.
• Top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, Bowers & Wilkins, AKG etc.)
• Professional development opportunities through HARMAN University's business and leadership academies.
• Internal talent management leadership acceleration programs.
• "Be Brilliant" employee recognition and rewards program.
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.