IT Desktop Support Technician

IT Desktop Support Technician

Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on, on-site, IT support for our Chicago office. This role is focused on local, end-user support and physical office technology needs. The technician ensures employees have reliable access to their day-to-day technology by supporting hardware, operating systems, peripherals, and meeting room technology, while partnering with centralized IT teams for escalations and non-local systems. This position works on-site at our headquarters office located in the Chicago Loop.

Key Responsibilities

• Provide Tier I/II onsite desktop support for Windows laptops, monitors, mobile devices, docks, and peripherals.
• Serve as the primary local IT presence in the Chicago office for walk-up and scheduled support needs.
• Respond to, triage, and resolve IT service tickets related to local user issues in a timely and professional manner.
• Troubleshoot hardware, operating system, and standard software issues for end users.
• Configure, image, deploy, refresh, and decommission laptops for new hires, replacements, and offboarding.
• Support conference rooms and onsite meetings, including AV setup, displays, cameras, and basic troubleshooting.
• Assist with onboarding and offboarding logistics, including device setup, equipment return coordination, and desk readiness.
• Maintain accurate local asset inventory, including asset tagging, tracking, storage, and secure disposal coordination.
• Provide basic network connectivity support (wired, Wi-Fi, printers) and escalate infrastructure issues as needed.
• Perform remote support when appropriate using approved screen-sharing and remote access tools.
• Coordinate with vendors for hardware repair, replacement, and local equipment purchases as directed.
• Document common issues and resolutions to improve consistency and reduce repeat incidents.
• Partner with centralized IT, security, and application teams for escalations outside local scope.

Requirements

• Proven experience providing onsite desktop or deskside support in a professional office environment.
• Strong working knowledge of Windows operating systems (macOS familiarity is a plus).
• Experience supporting Microsoft 365 desktop applications from an end-user perspective.
• Hands-on experience with laptop imaging, configuration, hardware troubleshooting, and peripherals.
• Basic understanding of networking concepts (Wi-Fi, Ethernet, printers, VPN connectivity).
• Strong customer service mindset with clear, professional communication skills.
• Excellent organizational skills, particularly related to asset and inventory management.
• Ability to lift, move, and set up IT equipment as required.
• Ability to work independently onsite while collaborating with remote IT teams.

Preferred Qualifications

• 2–4 years of experience in a desktop support, deskside support, or local IT role.
• Experience supporting conference rooms and office AV technology.
• Familiarity with ticketing systems and IT service workflows.
• Experience with shipping, receiving, and staging IT equipment.
• Strong problem-solving skills with an attention to detail.

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.