Customer Service Representative With German

Customer Service Representative With German

Location: Gliwice, Poland

Together for a cleaner, healthier world. Our Johnson Matthey Clean Air sector excels in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality, helping our customers meet legislative requirements globally.

Role: As a Customer Service Representative with German, you will help drive our goals by:

• Providing customers with routine feedback as to the status of their open orders, managing expectations where necessary; resolving customer complaints in a timely & satisfactory manner; protecting Johnson Matthey's brand & reputation by always maintaining a high degree of professionalism when communicating with external customers;
• Identifying and escalating potential supply gaps early, providing both JM & the customer with the best opportunity to react; ensuring JM's business interests are respected, enforcing SLAs where necessary; monitors and reports on the success & failures of the supply chain through defined KPIs;
• Liaising with the rest of the JM supply chain & quality departments to help prioritise customer requirements; liaising with many other JM departments, including: Supply Chain, Quality and Credit Control to provide the best possible level of customer service;
• Being responsible for customer invoicing and customer returns & complaints; directly manages the relationship with customers in the next tier of the supply chain;
• Supporting the OEM relationships managed by the commercial team;
• Supporting the Johnson Matthey Commercial department, where reasonably called upon, to provide information & insight into supply chain processes;

Key skills that will help you succeed in this role:

• Very good knowledge of German, both spoken and written is a must;
• Experience in a similar role – min. 5 years; working within an automotive or manufacturing supply chain;
• Fluent in English (written and verbal) and Polish;
• Experience with MS Office applications (Excel);
• Experience with SAP;
• Experience with BI reports will be an asset;
• High attention to detail;
• Ability to remain calm in under pressure situations;
• Ability to contribute to continuous improvement.

What we offer:

• Direct employment within our company structure;
• Opportunity to gain valuable experience in a modern, automated production environment;
• Seasonal financial benefits (winter and summer bonuses);
• School starter kit allowance;
• Subsidised meals in the company canteen (breakfasts, lunches, and vending machines with ready meals);
• Fresh fruit Wednesdays;
• Private medical care with LuxMed (basic package for 1 PLN) with the option to include family members;
• Co-financing of a sports card;
• Additional life insurance;
• Employee Referral Programme;
• Employee Pension Plan (fully funded by the employer – 4% of salary);
• Convenient location – Gliwice, Łabędy Zone.

Even if you only match some of the skills, we'd love to hear from you to discuss further!