Lost & Found Dept Account Manager In San Diego International Airport - Salary: 69k - 71k Plus Benefits

Lost And Found Dept Account Manager

Hallmark Aviation Services is seeking an Account Manager for the Airport Lost and Found Department at San Diego International Airport. The Account Manager leads the operational and administrative processes for the Airport Lost and Found Department while coordinating with Airport to meet high quality standards.

Join our team that is committed to providing the best customer service to all guests and/or visitors of the SAN Airport. The Lost and Found Department functions will include but will not be limited to the following:

• Assist walk-in customers during business hours
• Answer phones during business hours
• Maintaining and updating the Lost and Found system
• Research and verifying validity of all information before release
• Collect lost items from Terminals and various other areas of the airport grounds.
• Photographed and logged items
• Receive, count, document, and secure items in a lockable container such as a safe.
• Movement of Goods and Materials
• Represent Hallmark at airport meetings and functions

• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training as well as provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Required Skills

• Proven leadership abilities and organizational skills
• Excellent interpersonal, coaching and counseling skills
• Understand that staff development is a leader's responsibility
• Self-driven focus on customer and client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Flexible and able to promote positive attitudes from subordinates
• Computer software (Word & Excel)
• Able to work varied hours
• Minimum 18 months previous airport experience preferred
• Must be able to work weekends and holidays
• Detail oriented and well organized
• Able to communicate effectively, verbally and in writing
• Basic knowledge of airline terminology is a plus
• Experience developing and implementing project plans
• Able to solve basic problems within the operation
• Occasional lifting of up to 70lbs.

Required Experience

Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required