Customer Service Rep

Customer Service Rep

Continue to grow with GXO.

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

As a Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you're excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.

Pay, benefits and more

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

1. Coordinate workload allocation among warehouse workers, material handlers and drivers
2. Prepare work orders; troubleshoot orders and resolve discrepancies as needed
3. Assign and release orders sent for loading and unloading
4. Allocate and research inventory for orders
5. Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
6. Maintain and generate required reports
7. Process, audit and file various documentation

What you need to succeed at GXO:

At a minimum, you'll need:

• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment

It'd be great if you also have:

• High school diploma or equivalent
• Availability to work a flexible schedule when needed
• 1 year of customer service experience
• 6 months of experience in a warehouse setting

We engineer faster, smarter, leaner supply chains.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Fort Worth Nearest Secondary Market: Dallas