Customer Service Rep - 1st Shift
GXO
Customer Service Rep - 1st Shift
We believe providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you're excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.
1st shift, Monday – Friday, 8:00am – 4:30pm.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
- Coordinate workload allocation among warehouse workers, material handlers and drivers
- Prepare work orders; troubleshoot orders and resolve discrepancies as needed
- Assign and release orders sent for loading and unloading
- Allocate and research inventory for orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
- Maintain and generate required reports
- Process, audit and file various documentation
What you need to succeed at GXO:
- Proficiency in Microsoft Office
- Ability to communicate effectively with carriers, customers, employees and management
- Proven ability to multitask and prioritize workload in a fast-paced environment
It'd be great if you also have:
- High school diploma or equivalent
- Availability to work a flexible schedule when needed
- 1 year of customer service experience
- 6 months of experience in a warehouse setting
We engineer faster, smarter, leaner supply chains.