Customer Service Officer

Customer Service Officer

Are you fueled by the satisfaction of supporting and serving our valued customers? Is delivering top-notch customer service your passion and priority? If so, then seize the opportunity to join us as a full-time Customer Service Officer at our Venray site.

As a Customer Service Officer, you'll play a pivotal role in ensuring the seamless flow of operations, both administratively and internally. You'll serve as a vital link between our warehouse and our external customers, utilizing your insights into customer needs and warehouse processes to elevate our service to new heights. You will work from Monday to Friday in day shift, but flexibility is required to support an early or late shift — approximately once every five weeks.

Your responsibilities will include handling administrative tasks and managing various internal flows, all with the aim of enhancing the overall customer experience and contributing to the success of our site. If you're ready to make a meaningful impact and excel in a dynamic customer-focused role, then we invite you to apply and join us in delivering exceptional service at our Venray site.

Your tasks consist of:

• Speaking to the customer about all possible questions and being able to resolve their queries in a satisfactory manner
• Setting out and coordinating internal and external issues
• Record all customer interaction and transactions effectively and accurately
• Actively identify possible bottlenecks in communication and/or logistical services
• Administrative handling of complaints and questions
• Have the ability to look for process improvements and discuss them with your Manager

What you need to succeed at GXO:

• MBO+/HBO work and thinking level, with similar experience gained within a customer service environment within logistics and warehousing industry
• Knowledge of MS Office, in particular Excel
• Fluent in English verbal and written, any additional languages is an advantage
• Good experience of reporting and presentation skills
• You are proactive, communicative, representative, flexible, accurate and immune to stress
• You enjoy working as part of a team

What we offer you?

• Besides a competitive salary starting at €2832 with a max of €4210 Gross per month and a function with a lot of responsibilities and variety, we will assure you that not a single day is the same
• A fulltime job (40 hours per week)
• A dynamic organization, where plenty of room for personal input is central
• The direction of your own success and the necessary support in your development
• A new challenge in an entrepreneurial, open and informal organizational culture

Unlock the potential of your future! Your work environment

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).