Client Success Specialist

Client Success Specialist

If you're seeking a role where you can truly impact people's lives, Guerra Wealth Advisors is where you need to be! Searching for someone that has experience gathering client reviews face-to-face, client testimonies, and going after referrals. The Client Success Specialist position fosters client and prospect relationships through the collection of testimonials, feedback, referrals and reviews! This person will drive engagement, receive quality leads, and qualify opportunities. This is achieved through different funnels of interaction while maintaining a sharp in-person and phone presence. They will also have excellent listening skills and the ability to build a rapport with our prospects and clients. If you have extensive experience in the Financial industry, retirement investment experience and looking for a unique role within this industry then this role might be the perfect match for you! Please join us today by applying! Offering all-in potential from $45,000 to $65,000 annually. We offer salary plus commissions plus bonuses.

Objectives and Responsibilities

• Build relationships with prospects and clients
• Perform quality control surveys
• Collect client experience testimonials
• Gather referral opportunities to expand our reach in the community
• Coordinate and follow up on each client referral
• Receive incoming client service calls in a friendly manner
• Input and update notes into CRM and data trackers
• Maintain professional communication with clients and staff
• Assist with CRM updates of prospects information including entering notes, creating contacts, running reports, communicating via phone, text message, and email
• Assisting in the preparation of the marketing events including contacting and prequalifying all potential clients and attending the events
• Attend marketing/educational events
• Pursue ongoing education to enhance industry relevant knowledge
• Other duties as assigned, which may be subject to change based on the needs of the organization

Experience

• 1+ years of experience in a client facing role
• Experience in a lead generation role (preferred)
• Financial industry experience and knowledge (preferred)
• Excellent interpersonal skills with the ability to establish rapport and trust with clients
• Strong phone presence
• Bilingual in English and Spanish with strong verbal and written communication skills in both languages
• Must be a go-getter, team-player, and hungry for knowledge and growth!
• Tech-savvy with the ability and willingness to learn new systems, softwares and processes

Benefits

• Base salary plus uncapped commission structure
• Performance bonuses and team incentives
• Referral bonuses for business development
• 401(k) with company matching
• Health insurance reimbursement program
• 20+ PTO days combined (PTO, sick, floating holidays, paid holidays and birthday PTO)
• Sponsored industry training and conference attendance
• Access to personal financial planning services
• Bonus compensation for industry certifications and licenses
• Ongoing education and skill development opportunities
• Career advancement within a growing, established firm

Ready to bring your financial expertise to a role where experience matters? Join a team that values your professional background and offers the opportunity to make a meaningful impact on clients' financial futures while building your own career growth.

Apply today to learn more about this unique opportunity!

About Guerra Wealth Advisors

Guerra Wealth Advisors is a leading Retirement Planning Firm with over 30+ years of experience, driven by a mission to help get our clients to the point where work becomes an option and not an obligation. We achieve this by maximizing returns, minimizing taxes, and protecting our client's legacy. Our vision is to become the most trusted and reputable firm in the country.

Guided by our core values, we believe in constant learning and self-improvement. Communication is also crucial as we value words spoken with respect, professionalism, and in alignment with the company's goals. Our commitment to unity is reflected in our "All for one, one for all" core value, fostering a culture of mutual support and responsibility within a dedicated team. Here at Guerra Wealth Advisors, we value ownership, accountability, and unwavering integrity, always striving to do the right thing for our team, company, and clients.