Client Services Associate

Client Services Associate

Founded in 2013, GSR is a leading market-making and programmatic trading company in the exciting and fast-evolving world of cryptocurrency trading. With more than 200 employees in 5 countries, we provide billions of dollars of liquidity to cryptocurrency protocols and exchanges on a daily basis. We build long-term relationships with cryptocurrency communities and traditional investors by offering exceptional service, expertise and trading capabilities tailored to their specific needs.

GSR works with token issuers, traders, investors, miners, and more than 30 cryptocurrency exchanges around the world. In volatile markets we are a trusted partner to crypto native builders and to those exploring the industry for the first time.

Our team of veteran finance and technology executives from Goldman Sachs, Two Sigma, and Citadel, among others, has developed one of the world's most robust trading platforms designed to navigate issues unique to the digital asset markets. We have continuously improved our technology throughout our history, allowing for our clients to scale and execute their strategies with the highest level of efficiency.

Working at GSR is an opportunity to be deeply embedded in every major sector of the cryptocurrency ecosystem.

About the Role

GSR is seeking an experienced Client Services professional to join our Global Client Services team, a function that sits at the heart of our growth strategy. Client relationships are critical to GSR's success, and this role will play a pivotal part in strengthening how we deliver value to our partners and ensuring their long-term success with us.

As a key member of a growing, high-profile team, you will help shape and scale our client service model globally — driving initiatives that directly support GSR's strategic ambitions, deepen client engagement, and reinforce our reputation as one of the most trusted and tenured players in digital assets.

This is an opportunity to take ownership in a fast-paced, dynamic environment where exceptional client experience is a true differentiator, and where your contributions will have visibility across the firm and with our most important partners.

Responsibilities

Deliver exceptional client experience Partner with Business Development and internal teams to ensure seamless client engagement across the full lifecycle — from onboarding through to ongoing relationship management and issue resolution.

Strengthen client insight and reporting Manage client data, CRM updates, and reporting processes that provide actionable insights for internal stakeholders and support GSR's strategic initiatives.

Enable growth through process excellence Enhance internal controls, workflows, and service frameworks to ensure client servicing scales effectively with the firm's expansion.

Collaborate across functions Work closely with Legal, Compliance, Technology, and Marketing to deliver client initiatives, support regulatory requirements, and contribute to firmwide growth objectives.

Must-Haves

• 2+ years of experience in client services, account management, or operations in financial services, fintech, or digital assets
• Demonstrated ability to manage internal and external stakeholders, resolve issues, and deliver high-quality reporting and insights.
• Strong communication skills with exceptional attention to detail and accuracy.
• Eligible to work in the United States (US citizenship required).

Strong Preference For

• Experience in a regulated environment (finance, asset management, broker, or crypto exchange).
• Direct exposure to digital asset markets and a strong understanding of the industry.
• Familiarity with CRM systems and data reporting tools.
• Background in asset management or capital markets.

Personal Qualities

• Resilient, proactive self-starter who thrives in a fast-paced environment.
• Highly collaborative, with the ability to work effectively across Legal, Compliance, Technology, and Business Development teams.
• Motivated to improve processes, procedures, and controls to support scalability.

What We Offer

Expected salary range: $100,000 - $120,000

• The opportunity to work at one of the most prominent and well regarded players in the digital assets space alongside highly experienced and well regarded colleagues.
• A collaborative and transparent company culture founded on Integrity, Innovation, and Performance.
• Competitive salary with two discretionary bonus payments a year.
• Benefits such as healthcare, dental, vision, retirement planning, 30 days holiday, and free lunches when in the office.
• Regular town halls, team lunches, social events and an annual company offsite.
• A corporate and social responsibility program, including charity fundraising matching and volunteer days.
• Access to training and support for professional certifications, with formal learning resources such as Udemy and INE to enhance continuous professional development.

GSR is proudly an Equal Employment Opportunity employer. We do not discriminate based upon any applicable legally protected characteristics such as race, religion, color, country of origin, sexual orientation, gender, gender identity, gender expression or age. We operate a meritocracy, all aspects of people engagement from the decision to hire or promote as well as our performance management process will be based on the business needs and individual merit, competence in the role. Learn more about us at www.gsr.io