Key Account Manager (oncology)

Key Account Manager

GSK's Malaysia team is looking for a dynamic and result-driven Key Account Manager to join the team. The Key Account Manager will play a pivotal role in driving business growth by developing and nurturing strategic relationships with key clients and stakeholders within the therapy area of oncology (Clinical Oncology and gyne-oncology). Reporting to the Commercial Lead – Oncology, you will have full ownership and accountability for managing the assigned strategic accounts.

As a member of the Strategic Account Management Team, your responsibilities include:

• Accountability for delivering the business objectives for the specific accounts
• Be accountable to develop and execute personalized strategic account plans to drive value and deliver growth, including innovative marketing strategies
• Develop and execute robust channel business plan leveraging face-to-face as well as digital engagements to create a personalized omni-channel experience for customers.
• Explore opportunities for customer/patient activation and navigate these with customers and internal stakeholders in preparation of the co-ownership for new launches.
• Forecasts the assigned accounts sales.
• Develops and execute solutions to address performance gaps for assigned accounts. Proposes activities to enhance performance and competitivity for GSK portfolio within assigned accounts.
• Establish and cultivate effective commercial relationships for listing of GSK products, co-ownership of strategic plans.
• Manage relationships with, decision makers, and other stakeholders for each strategic account to ensure optimal access for GSK brands.
• Maintain high level of customer service by identifying and resolving customer queries and problems proactively.
• Ensure key accounts and stakeholders are engaged, educated, and informed to drive growth.
• Continuously identify customer insights to drive performance and business opportunities. Follow up on progress and outcome.
• Collaborate cross functionally with GSK commercial, medical and sales teams to deliver objectives aligned with GSK strategic priorities.

This role is field-based with regular travel across the assigned territory. On-site presence in Malaysia is required.

Basic Qualification:

• Bachelor's degree in Pharmacy, Life Sciences, Business or related field.
• Minimum 3 years' experience in pharmaceutical or specialty sales, account management, or relevant healthcare roles.
• Proven track record of building relationships with healthcare professionals and achieving targets.
• Valid driver's license and ability to travel within the assigned territory.
• Strong communication skills in English; proficiency in Malay or other local languages is an advantage.
• Resident in Malaysia and able to work from the field as required.

Preferred Qualification If you have the following characteristics, it would be a plus:

• Experience in oncology or hematology account management or institutional sales.
• Experience working with hospitals, specialty pharmacies or national procurement processes.
• Demonstrated ability to create and execute strategic account or territory plans.
• Strong digital literacy and experience with CRM systems and remote engagement tools.
• Good commercial acumen, analytical skills and comfort using data to guide decisions.
• Ability to work collaboratively across functions and contribute to launches.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact APACRecruitment.Adjustments@gsk.com. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.