Project Manager – Implementations And Onboarding

Project Manager – Implementations & Onboarding

Grubbrr is a leader in self-ordering and guest-engagement technology, transforming how commerce is transacted across restaurants, retail, and hospitality. Our platform powers real-world, high-volume environments through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world's most recognizable brands.

Role Summary

Grubbrr is seeking a driven, customer-facing Project Manager to lead the end-to-end onboarding and implementation of new clients onto the Grubbrr platform. This is a highly visible role within the organization, responsible for balancing scope, timeline, budget, technical coordination, and customer expectations across complex, multi-system implementations. You will serve as the primary point of accountability for successful delivery, working closely with internal teams and external stakeholders from kickoff through go-live.

This role is best suited for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, enjoys cross-functional collaboration, and is comfortable owning outcomes.

What You'll Do

Project Planning & Delivery

• Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations.
• Ensure projects are delivered on time and within budget, while adhering to Grubbrr's project governance and delivery standards.
• Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes.
• Track project resource utilization and manage alignment with allocated budgets and staffing plans.

Customer & Stakeholder Leadership

• Serve as the primary customer interface throughout the implementation lifecycle.
• Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership.
• Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management.
• Capture, document, and formally communicate outcomes of key decisions and escalations.

Cross-Functional & Technical Coordination

• Manage day-to-day execution of implementations across Product, Engineering, QA, and Customer Success.
• Facilitate requirements gathering and assist with the creation of project deliverables as needed.
• Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers.
• Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives.

Configuration, QA & UAT

• Provide hands-on support with configuration and customization of Grubbrr products during implementations.
• Write and review QA and UAT scripts as necessary.
• Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign-off.
• Prepare user-facing documentation and training materials to support successful adoption.

Governance, Review & Continuous Improvement

• Facilitate project review and status sessions with clients and internal teams.
• Define project success metrics and lead retrospectives with cross-functional delivery teams.
• Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization.
• Adopt and reinforce standardized implementation and development lifecycle methodologies.

What Success Looks Like

• Successful, on-time, on-budget client implementations with high customer satisfaction
• Strong, trusted relationships with client stakeholders and internal teams
• Clear project documentation, communication, and governance throughout the lifecycle
• Smooth transitions from implementation to ongoing customer success
• Continuous improvement in onboarding efficiency and delivery quality

Required Experience & Qualifications

• Bachelor's degree in Business Administration, Communications, Information Technology, or equivalent practical experience
• 2–5 years of experience in a customer-facing project management role, leading complex software implementations
• Demonstrated ownership of project scope, budget, timelines, and delivery commitments
• Experience managing multiple large projects or programs requiring cross-functional coordination
• Proven ability to communicate and influence Director-level and executive stakeholders
• Strong negotiation, conflict resolution, escalation, and executive communication skills
• Ability to weigh business and technical requirements, identify dependencies, and develop realistic project plans and estimates
• Comfortable working in a fast-paced, high-energy, team-oriented environment
• Strong written and verbal communication skills
• Must work full-time in Grubbrr's Boca Raton, FL office

This role does not require hands-on software development but does require comfort working closely with technical teams, reviewing technical designs, and supporting configuration, testing, and deployment activities.

Nice to Have

• Experience implementing restaurant, retail, hospitality, or fintech platforms
• Experience managing enterprise or multi-location software deployments
• Familiarity with QA, UAT, and structured delivery methodologies
• Experience mentoring junior project managers or implementation team members

Why Work at Grubbrr

• High-impact, customer-facing role with real ownership and accountability
• Work on cutting-edge self-ordering, fintech, and AI-driven technologies used globally
• Opportunity to act as a true entrepreneur within a rapidly scaling company
• Strong culture built on collaboration, accountability, and winning together
• Beautiful Boca Raton office designed for creativity and teamwork
• Equity opportunity in a fast-growing, mid-stage startup
• Be part of a company transforming how customers interact with businesses every day